Your Security
Our Top Priority Is
Helping You Safely & Securely
The safety and security of your data and hardware are always a paramount concern for the ClicklyFix team.
We have implemented a number of measures to ensure that your data will never be compromised.
Technician Screening
Every technician passes a vigorous competency, aptitude and background security check using an industry leading 3rd party security firm.
Data & Privacy Protection
You can see exactly what your technician is doing at all times. Your technician will never need to interact with your data without your consent.
Secure Payment Processing
All payments are made securely through PayPal. No payment information is retained.
Technician Screening & Selection
- Every technician passes a vigorous competency, aptitude and background security check using an industry leading 3rd party security firm*
- Technicians are all located in Canada (most are 3rd or 4th year College or university students specializing in the IT field)
- Each technician is HAND picked and interviewed by the founder and CEO of the company (Mark Herod)
Sterling Backcheck
*ClicklyFix uses Sterling Backcheck for all technician security checks.
About Sterling Backcheck:
As a global leader in background and identity services, Sterling can help provide everything your business needs to hire with confidence. With a vision to make the world a safer place, we know people make the difference – in the workplace, hospitals, on the road, and in schools, to name a few. Empowering organizations to make smarter, faster, safer hiring decisions through advanced technology, accuracy, and industry-leading turnaround time, Sterling provides the foundation of trust and safety our clients need to create great environments for their most essential resource, people. Learn more about Sterling.
Data & Privacy Protection
- If a technician determines that your machine has been compromised by a virus or other malware, he or she will follow strict protocols to ensure that an appropriate anti-virus software application is installed to prevent further damage is incurred.
- The technician will communicate with you throughout this process to ensure that you are satisfied with the outcome of the intervention.
- ClicklyFix uses Zoom for business in order to enable the technicians to remotely access clients’ computers to diagnose and solve technical issues. Clients are able to view each action during this process, and at no time will the technician need to interact with the clients data without express consent provided.
Secure Payment Processing
All payments are made securely through PayPal. All information that is communicated between your device and PayPal’s servers is secured and encrypted. PayPal does not share your financial information with sellers so the ClicklyFix team will never see your banking information or credit card number. Learn more about PayPal’s security features.
Questions?
Your security and privacy are our top priority. We are here if you have any questions or would like additional information.